Using our services and/or website signifies acceptance of our Privacy Policy


Crystal Technologies Limited(Crystal Tech/ Crystal Host)  is a leading web hosting company in Nairobi dedicated to helping Kenyan businesses build a strong presence online to reach more customers and increase their sales. Our main services include web hosting services, domain registration, email hosting services, and website security.

We highly value our customer’s privacy and care about protecting the personal information of our customers and visitors who use our websites, products, or services (collectively, our “Users”)

This privacy policy provides details about how your personal information is collected, shared, and used by us.

If you have any questions about this privacy policy or any of  our practices described herein, you may contact us at


This privacy policy covers personal information, including any information we collect, use and share from you, as described further below. This privacy policy applies to all websites in the Crystal Technologies corporate family, our products and services, and our mobile applications (collectively, the “Services”).

This privacy policy does not cover how our Users may use or share data that they collect using our services.

When you purchase a Service from us, your personal information will be collected, used, and shared consistent with the provisions of this privacy policy.


  1. Website Visitors: Like most website operators, Crystal Technologies collects non-personally-identifying information of the sort that web browsers and servers typically make available in order to better understand how Crystal Technologies’ visitors use its website. These include  Browser Type,Language Preference, Referring Site, Date & Time of each visitor request and Pages You View.

Crystal Technologies also collects potentially personal-identifying information like Email address, Personal website URL, Internet Protocol (IP) address for logged in users, Internet Protocol (IP) address for users placing an order and Internet Protocol (IP) address for users leaving comments on our social media platforms.

  1. Signing Up For Services:  To provide web hosting services and/or domain registration/management we obtain information about you such as; your name, company name, email address, phone number, billing address, or credit card information, geographic location and industry.

Domain Registrations information collected include; Registrant , Administrative, Technical and Billing Name, Organization (where applicable), Address,Email,Fax (where applicable),Phone number, Contact Organization (where applicable), Contact Address.

Our collection of Personal Information is necessary to comply with contractual obligations we have with the Internet Corporation for Assigned Names and Numbers (“ICANN”) and with certain TLD registries (“Registries”) so that you can validly register your domain name. In addition to Personal Information, our contracts with some Registries may require us to collect other personal information for the registration of a TLD such as certain professional affiliations, identification or other qualifiers (“Additional Personal Information”).


Crystal Technologies discloses potentially personally-identifying and personal-identifying information only to its employees, contractors, and affiliated organizations.

Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using Crystal Technologies’ website, you consent to the transfer of such information to them.

Crystal Technologies will not rent or sell potentially personally-identifying information to anyone. We  take all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personal-identifying information.

Other than to its employees, contractors, and affiliated organizations, as described above, Crystal Technologies discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order, government investigation, legal investigation, or other governmental request, or when Crystal Technologies believes in good faith that disclosure is reasonably necessary to protect the property or rights of Crystal Technologies, third parties, or public at large.


We have a legitimate interest in running a successful and efficient business and in providing you with Services and useful content, and we use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:

To provide the requested Services to you.

To provide you with useful content.

To ensure the proper functioning of our Services

To offer and improve our Services;

To provide you with requested information or technical support

To facilitate your movement through our websites or your use of our Services;

To do a better job of advertising and marketing our Services (our use of your information to do this is performed with your consent where required by applicable law);

To advertise and market third party products and services (such advertisement is only performed with your permission where your consent is required by applicable law)

To diagnose problems with our servers or our Services;

In connection with our security and compliance programs;

To administer our websites;

To communicate with you;

To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law);

To assist us in offering you a personalized experience or otherwise tailor our Services to you; and

As otherwise described in this privacy policy.

We also use the information we receive in aggregated and anonymized formats to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products and services.

Payment information that you provide to us, including credit card data, will only be used to facilitate payment for our products and services.

We also use recorded telephone conversations for quality control purposes, to train our employees and for our own protection.


Crystal Technologies may share personal data with third parties in order to provide a better service.

Third Party Providers – Crystal Technologies may share your information with third party providers that provide services on our behalf or resellers who provide Crystal Technologies Services. These companies may assist with marketing support, processing credit card payments, content delivery, email, providing sales leads, and customer support. Third party providers may only process personal information pursuant to Crystal Technologies’ instructions, and in compliance with the Privacy Policy

Advertising – Based on the cookies and other tracking devices, we may work with advertising companies to display ads that may be of interest to you.

Business Transactions – To provide information to a third party in the event of any disposition of all or any portion of our business (e.g. reorganization, sale, assignment, bankruptcy).

Aggregated or De-identified Data – We may disclose or use aggregated or de-identified information with third party providers for research purposes relating to our Services.

As Required by Law or Similar Investigations – To comply with legal obligations (e.g. subpoena) or investigate potential legal violations. Crystal Technologiesmay be required to share personal data in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.

Safety – We may disclose your information to protect and defend the safety of Crystal Technologies in connection with investigating and preventing fraud or security issues.

Consent –  Crystal Technologies may share your information with your consent.

Cookie Policy And Other Tracking Technologies

Crystal Technologies uses cookies, beacons, tags, and other tracking technologies to gather demographic information about you, identify your visits to our Website, other interactions with our Website, and personalize your search experience on our Website. We gather information such as internet protocol (IP) addresses, internet service provider (ISP), operating system, browser type, date/time stamp, and store it in log files. To collect this information, a cookie, a standard feature of a website that allows us to store a small amount of data on your computer to allow our web servers to recognize you, may be set on your computer or device when you visit our Website. We may track your use across different websites and services. In some countries, including those in the European Economic Area (“EEA”), the information in this paragraph may be considered personal information under applicable data protection laws. You can control how websites use cookies by changing your cookie settings (, but your modification may limit your use and functionality of some of the features on our Website. We may also use cookies and other tracking technologies to provide you advertising based on your browsing activities. You may opt out of targeted advertisements by visiting, or if located in the EEA, you may opt out by visiting


You may unsubscribe from receiving promotional or marketing emails from Crystal Technologies at any time by using the “unsubscribe” link in the email received, or by emailing us at As outlined in the Section, Cookies and other Tracking Technologies, you can also control your cookie settings.

With respect to your account information, you may update, correct or delete information that you provided to us by logging into your Crystal Technologies account or contacting us  at


If Crystal Technologies, or substantially all of its assets, were acquired, or in the unlikely event that Crystal Technologies goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of  Crystal Technologies may continue to use your personal information as set forth in this policy.


Our Services are not directed to persons under 18 years of age. We do not knowingly collect personal information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with personal information without such parent or guardian’s consent, he or she should contact us. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.


Crystal Technologies or other users may post links to third party websites, which may include information that we have no control over. When accessing a third party site through our Platform, you acknowledge that you are aware that these third party websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these third party websites.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties. Crystal Technologies bears no responsibility for the information collected or used by any advertiser or third party website. You must review their policies to understand how their information collection practices work.


We make reasonable attempts to protect your information by using physical and electronic safeguards. However, the transmission of information via the internet, email or text message is not completely secure. For this reason, we recommend that you use anti-virus software, routine credit checks, firewalls, and other precautions to protect yourself from security and privacy threats.


Your information may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Information that is submitted to Crystal Technologies will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.S. law and this policy. If you are a non-U.S. member, you acknowledge and agree that Crystal Technologies may collect and use your Information and disclose it to other entities outside your resident jurisdiction. In addition, such information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for information that is available in other countries.


We reserve the right to change this privacy policy at any time, so please review it frequently. If we decide to change this privacy policy in any material way, we will notify you by email, or through a notice on our website , or the relevant website of the  Crystal Technologies product /service you use prior to the change becoming effective.

Your continued use of our Services constitutes acceptance to any such changes.

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Office Location

IPS Building, 10th Floor, Kimathi Street

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24/7 Tech Support

+254 111180000

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